Terms & Flight Policies

1.1 Independent Online Travel Agency & Non-Carrier Status

Your Flights LLC operates as an Independent Online Travel Agency and search facilitator. We are not a direct air carrier and do not own or operate aircraft. We do not issue airline seats directly from our internal inventory. Our portal aggregates flight schedule information and market fare estimations from Global Distribution Systems (GDS) and wholesale travel consolidators. All air transportation services reserved through our desk are operated exclusively by third-party commercial airlines ("Operating Carriers").

1.2 Reservation Inquiries & Manual Fulfillment Workflow

Submitting a flight selection on our website does not constitute an instant ticket purchase or guaranteed seat reservation. When a flight itinerary request is submitted, our booking team manually cross-verifies real-time carrier availability, seat allocation, cabin rules, and current wholesale pricing.

Once seat availability and fare locks are confirmed by the operating carrier, we dispatch a secure, PCI-compliant Stripe billing link to the email address provided during submission. Ticket issuance occurs only after full payment authorization is received via Stripe. All reservation requests take up to 24 hours to process manually.

1.3 Airfares, Taxes, Fees & Market Volatility

All prices quoted on our portal are displayed in United States Dollars (USD) and include applicable government taxes, airport passenger facility charges, and mandatory security surcharges, unless explicitly stated otherwise. Airfares are dynamic and subject to real-time change by operating airlines until payment is successfully processed and a Passenger Name Record (PNR) e-ticket is formally generated. In the event of an airline-initiated fare adjustment prior to payment authorization, we will notify you immediately, and no charge will occur without your explicit consent.

1.4 Passenger Name Accuracy & Travel Documentation

Passengers are strictly responsible for providing full legal names exactly as they appear on government-issued photo identification or valid passports. Airline regulations strictly prohibit name changes or ticket transfers once a booking reference is created. Customers are solely responsible for obtaining required travel documentation, including valid passports (with at least 6 months validity from return date), entry visas, transit visas, health certifications, and vaccination records required by destination or transit countries. Your Flights LLC assumes no liability for boarding denials resulting from improper travel documentation.

1.5 User Conduct & Prohibited Activities

Users agree not to use our portal for fraudulent reservation inquiries, unauthorized card transactions, automated data scraping, speculative or false bookings, or chargeback abuse. We reserve the right to decline processing any request that fails internal risk verification or fraud screening protocols.

1.6 Carrier Conditions of Carriage & Limitation of Liability

All passenger transport is subject to the operating airline's official Conditions of Carriage. Your Flights LLC shall not be held liable for flight delays, schedule alterations, cancellations, lost or damaged baggage, mechanical failures, airport security bottlenecks, labor strikes, severe weather disruptions, acts of God, or other force majeure events outside our direct control.

1.7 Accurate Merchant Categorization (MCC 4722 Transparency)

Your Flights LLC accurately discloses the exact nature of its travel agency services to payment processing partners (including Stripe), merchant acquiring banks, and card networks (Visa, Mastercard, American Express, Discover) under Merchant Category Code MCC 4722 (Travel Agencies and Tour Operators). We strictly prohibit onboarding or submitting transaction requests under mismatched, incorrect, or deceptive merchant categories. Misrepresenting business activities undermines merchant transparency and is strictly avoided.

1.8 Strict Prohibition Against Live Payment Testing (Stripe SSA Compliance)

In compliance with the Stripe Service Agreement (SSA) and card network operating rules, customers, administrators, and developers are strictly prohibited from conducting test transactions on live payment accounts using real credit or debit cards. Testing live payments on production payment links violates payment gateway terms and can result in immediate account restriction, terminal suspension, or account closure. All integration verification, system testing, or sandbox checks MUST strictly be performed using Stripe Test Mode with synthetic test credentials (e.g., 4242...).

1.9 Governing Law & Legal Jurisdiction

These Terms are governed by and construed in accordance with the internal laws of the State of Wyoming, United States, without giving effect to any principles of conflicts of law. Any legal proceedings arising from or relating to our services shall be brought exclusively in state or federal courts located in Wyoming, USA.

2.1 Information We Collect

To process flight reservation inquiries and facilitate airline ticket issuance, we collect the following categories of personal information:

• Passenger Identity Data: Full legal name (first, middle, last as shown on passport or government ID), gender, and date of birth.
• Contact Information: Primary contact email address and mobile phone number for itinerary and ticket delivery.
• Travel Details: Preferred departure/arrival airports, travel dates, cabin class preference, and special assistance requests.
• Technical & Device Information: IP address, browser type, operating system, and session timestamps collected strictly for security audit trails and risk scoring.

2.2 Complete Exclusion of Raw Payment Card Storage (PCI Compliance)

Your Flights LLC never collects, processes, stores, or transmits credit card numbers, expiration dates, CVV codes, or banking credentials on our web servers or databases. All monetary settlements are conducted through tokenized, encrypted Payment Links generated via Stripe, Inc., a Level 1 PCI-DSS certified payment processor. Payment card information is submitted directly into Stripe's secure end-to-end encrypted payment page.

2.3 Purpose & Legal Basis for Processing

Your personal data is processed strictly for legitimate travel business purposes:

• Creating and managing Passenger Name Records (PNR) with operating airlines and Global Distribution Systems (GDS).
• Dispatching secure billing links, invoice confirmations, and official e-tickets via email.
• Providing customer support regarding flight schedule changes, cancellations, or special requests.
• Auditing transaction security and preventing fraudulent inquiries.

2.4 Third-Party Data Sharing & Messaging Opt-In Privacy

We do not sell, rent, or trade passenger personal information to third-party marketing companies. Data is disclosed solely to authorized travel fulfillment partners, including operating airlines, GDS operators (e.g. Amadeus, Sabre), and payment processor Stripe, Inc., exclusively for fulfilling requested booking services.

SMS and WhatsApp Opt-In Privacy: Notwithstanding any other provision in this Privacy Policy, no mobile phone numbers, subscriber contact info, or messaging opt-in consent records will be shared, sold, rented, or traded with third parties, affiliates, or advertising networks for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

2.5 Data Retention & Technical Safeguards

Passenger contact records and booking logs are retained strictly in accordance with US accounting, tax, and aviation record-keeping mandates. All data transfers across our portal are protected using industry-standard SSL/TLS 1.3 encryption protocols.

2.6 Traveler Rights & Inquiries

Travelers may request access to, correction of, or deletion of their contact records by emailing support@yourflightsllc.com. Record deletion requests are subject to mandatory statutory retention rules for financial transactions.

3.1 Airline Tariff Rules & Fare Restrictions

All issued flight tickets are subject to the specific fare rules established by the operating airline. Most standard economy, promotional, and discounted international airfares are strictly non-refundable and non-transferable. If an airline permits ticket cancellation or date modifications, significant carrier-imposed penalty fees and airfare differences will apply.

3.2 US DOT 24-Hour Risk-Free Cancellation Window

In compliance with United States Department of Transportation (DOT) regulations, if you book a flight ticket that originates or terminates at a US airport at least 7 days (168 hours) prior to scheduled departure, you are entitled to cancel the reservation within 24 hours of ticket issuance without incurring an airline cancellation penalty.

To execute a 24-hour cancellation, you must submit a written request to support@yourflightsllc.com within 24 hours of receiving your e-ticket email, including your booking reference ID and lead passenger name.

3.3 Agency Administrative Service Fees

Your Flights LLC provides dedicated booking management, carrier coordination, and customer support. For processing voluntary cancellations, date changes, route exchanges, or refund applications on behalf of the customer, an administrative agency fee of $35.00 USD per ticket will apply, in addition to any penalties levied by the operating airline. Agency service fees are non-refundable.

3.4 Involuntary Cancellations & Airline Schedule Disruptions

If an operating airline cancels a flight, significantly alters departure times, or discontinues a route ("Involuntary Cancellation"), passenger rights to cash refunds or alternative flight re-accommodations are governed by the operating carrier's official Conditions of Carriage. Your Flights LLC will advocate on your behalf with the airline to secure eligible refunds or credits.

3.5 Refund Processing Timelines & Method of Settlement

All authorized refunds are processed back strictly to the original form of payment used during checkout through Stripe. Please allow 7 to 14 business days from the date of refund approval for funds to reflect on your credit or debit card statement. Refund credits will appear under the statement descriptor YOUR FLIGHTS LLC.

3.6 No-Show Policy & Unused Coupon Sequences

Failing to check in or board a scheduled flight without prior cancellation ("No-Show") results in automatic forfeiture of the entire ticket value under airline rules. Flight tickets must be flown in the exact sequential order listed on the itinerary. Skipping an outbound flight automatically cancels all subsequent flight segments, including return journeys, without refund eligibility.

4.1 Step-by-Step Fulfillment Workflow

1. Inquiry Submission: Customer selects a flight itinerary on our portal and provides lead traveler contact details (Name, Date of Birth, Email, Mobile Phone). A unique inquiry reference code is generated.
2. Manual Inventory Verification (Up to 24 Hours): Our travel desk cross-verifies real-time carrier seat allocation, fare rules, and luggage allowances with operating airlines.
3. Payment Authorization Link: Upon seat confirmation, a secure, PCI-compliant Stripe billing invoice is sent to the customer's email address.
4. E-Ticket Issuance & Dispatch: Upon successful payment completion, official Electronic Tickets (PDF itinerary with 6-character airline PNR locator numbers) are issued and emailed within 24 hours.

4.2 Electronic Ticket (E-Ticket) Delivery Methods

Your Flights LLC delivers service exclusively via digital transmission. No physical tickets or paper documents are shipped via postal mail. Official e-ticket receipts containing Passenger Name Record (PNR) codes, ticket numbers, flight numbers, and terminal details are delivered directly to the primary email address provided.

4.3 Verifying Reservations Directly with Operating Carriers

Every e-ticket issued by Your Flights LLC includes a 6-character alphanumeric airline PNR locator code. Travelers can verify their reservation status, select seats, or request special meals at any time by entering their PNR code and last name directly on the operating airline's official website (e.g. delta.com, aa.com, united.com, britishairways.com).

4.4 Non-Receipt Escalation & Support SLA

If you have completed payment authorization and have not received your official e-ticket email within 24 hours, please check your email spam/junk folder. If missing, immediately contact our support desk at support@yourflightsllc.com with your inquiry reference ID. All written inquiries receive an official response within 2 to 4 business hours.

4.5 Corporate Office & Contact Details

For official legal, compliance, or booking inquiries, please contact us:

5.1 Explicit User Opt-In & Consent

Mobile notifications are only sent to customers who have explicitly opted in on our website via an un-checked, affirmative consent checkbox at checkout or inquiry submission points. Consent is entirely voluntary and is not a condition of purchase for any travel or air reservation services. By opting in, you represent that you are the primary subscriber or authorized user of the mobile phone number provided.

5.2 Description of Message Content & Use Cases

We do not send generic marketing blasts or unsolicited spam. Mobile communications on SMS or WhatsApp are strictly transactional and support-oriented, including:

• Reservation Inquiries & Quotes: Updates regarding your submitted flight itinerary and carrier pricing matches.
• Payment & Billing Links: Secure Stripe invoice notifications for your confirmed bookings.
• Fulfillment & E-Tickets: Passenger PNR travel locator codes, baggage allowances, and PDF ticket receipts.
• Flight Schedule Alerts: Crucial real-time flight changes, delay updates, terminal adjustments, or carrier cancellations.
• Direct Travel Support: Personalized assistance from our travel desk team in response to your inquiries.

5.3 Unsubscribe & Opt-Out Protocols (STOP)

You may opt out of receiving SMS or WhatsApp communications from Your Flights LLC at any time.

• To Opt Out of SMS: Reply with the single keyword STOP to any SMS text message received. You will receive a final automated confirmation message stating that you have been unsubscribed, and no further texts will be sent.
• To Opt Out of WhatsApp: Send the message STOP within our WhatsApp chat window, or utilize the standard "Block/Mute" options native to the WhatsApp application interface.
• Alternative Opt-Out: You can submit a written opt-out request via email to support@yourflightsllc.com with your mobile number and the subject line "Mobile Opt-Out". Requests are processed within 1 business day.

5.4 Message Frequency, Rates, & Help

Message frequency varies depending on your active inquiries, flight booking lifecycle, and direct interactions with our support desk. Message and data rates may apply based on your mobile carrier contract. If you require assistance or have questions regarding our mobile communication methods, reply with the keyword HELP to any message, or email us at support@yourflightsllc.com.

5.5 Absolute Privacy Protection (No Data Sharing)

Your Flights LLC maintains strict confidentiality of all subscriber and mobile contact records. We do not share, sell, rent, trade, or distribute your mobile phone numbers, opt-in consent records, or subscriber data with third-party advertising networks, affiliate marketers, or external entities for promotional, marketing, or unrelated commercial purposes. All mobile opt-in data is kept strictly secure and used solely for executing your requested travel services.

6.1 Address Verification Service (AVS)

All payment authorizations processed through our Stripe billing links require full Address Verification Service (AVS) matching. The numerical street address and postal code provided during card checkout must match the billing records on file with the card-issuing bank. Transactions with mismatched or failing AVS responses are automatically declined to prevent unauthorized card usage.

6.2 Card Verification Value (CVV / CVC) Validation

Submission of a valid 3-digit CVV (Visa/Mastercard/Discover) or 4-digit CID (American Express) security code is strictly mandatory for every transaction. Payments without verified security code authentication are automatically blocked by our payment gateway.

6.3 3D Secure 2.0 (3DS) & Stripe Radar Risk Scoring

We enforce 3D Secure 2.0 (Verified by Visa, Mastercard Identity Check, SafeKey) authentication for elevated risk or international card transactions. In addition, every checkout authorization undergoes real-time AI risk evaluation via Stripe Radar, analyzing device fingerprints, IP location consistency, proxy indicators, and transaction velocity.

6.4 Secure Website & 256-Bit SSL/TLS Encryption

Our entire web platform operates strictly over HTTPS using 256-bit Secure Sockets Layer (SSL) / Transport Layer Security (TLS 1.3) encryption certificates. All form submissions, passenger details, and contact communications transmitted between your device and our servers are encrypted in transit.

6.5 Traveler Identity Verification for High-Value Bookings

To combat identity theft and chargeback fraud, our risk control desk reserves the right to request secondary identity verification—such as a copy of government photo ID or credit card authorization form—for high-value international itineraries, same-day departures, or third-party card bookings where the traveler is not the primary cardholder.

6.6 Live Payment Testing Prohibition & Stripe Service Agreement (SSA) Compliance

To maintain card network compliance and preserve our payment processing credentials with Stripe, testing live transactions on active merchant accounts is strictly prohibited. Performing live credit card test authorizations breaks the Stripe Service Agreement (SSA) and card association operating regulations. System testing, integration checks, and sandbox evaluations MUST strictly utilize Stripe Test Mode with test keys and test card numbers.