Fulfillment & Delivery Policy

1. Step-by-Step Fulfillment Workflow

1. Inquiry Submission: Customer selects a flight itinerary on our portal and provides lead traveler contact details (Name, Date of Birth, Email, Mobile Phone). A unique inquiry reference code is generated.
2. Manual Inventory Verification (Up to 24 Hours): Our travel desk cross-verifies real-time carrier seat allocation, fare rules, and luggage allowances with operating airlines.
3. Payment Authorization Link: Upon seat confirmation, a secure, PCI-compliant Stripe billing invoice is sent to the customer's email address.
4. E-Ticket Issuance & Dispatch: Upon successful payment completion, official Electronic Tickets (PDF itinerary with 6-character airline PNR locator numbers) are issued and emailed within 24 hours.

2. Electronic Ticket (E-Ticket) Delivery Methods

Your Flights LLC delivers service exclusively via digital transmission. No physical tickets or paper documents are shipped via postal mail. Official e-ticket receipts containing Passenger Name Record (PNR) codes, ticket numbers, flight numbers, and terminal details are delivered directly to the primary email address provided.

3. Verifying Reservations Directly with Operating Carriers

Every e-ticket issued by Your Flights LLC includes a 6-character alphanumeric airline PNR locator code. Travelers can verify their reservation status, select seats, or request special meals at any time by entering their PNR code and last name directly on the operating airline's official website (e.g. delta.com, aa.com, united.com, britishairways.com).

4. Non-Receipt Escalation & Support SLA

If you have completed payment authorization and have not received your official e-ticket email within 24 hours, please check your email spam/junk folder. If missing, immediately contact our support desk at support@yourflightsllc.com or call +1-810-505-5186 with your inquiry reference ID. All written inquiries receive an official response within 2 to 4 business hours.

5. Corporate Office & Contact Details

For official legal, compliance, or booking inquiries, please contact us: